Marketing Cloud Engagement

Build relationships with engagement marketing tools, powered by AI. Marketing Cloud Engagement gives you apps that help you design messaging and web content, organize and track customer engagement, and automate complex marketing campaigns.

Note For more information on which services are included in each Marketing Cloud Engagement or ExactTarget edition, see our pricing docs.

• Get Started with Marketing Cloud Next for Engagement
  With Marketing Cloud Next for Engagement, you gain access to the next-generation features of Marketing Cloud Next. You also keep all of the campaigns, data extensions, and journeys that you’ve created over the years in Marketing Cloud Engagement. It’s the best of both worlds!
• Marketing Cloud Engagement Tenant Types
  Learn about the different types of tenants in Marketing Cloud Engagement.
• Comparison of Salesforce-Hosted and Hyperforce Environments
  Marketing Cloud Engagement is hosted in two environments. The first environment uses servers that Salesforce hosts, operates, and maintains. The second environment, called Hyperforce, is built on public cloud services. Hyperforce offers several benefits over Salesforce-hosted instances, and there are differences between the features available in Salesforce-hosted environments and the features available on Hyperforce.
• Marketing Cloud Engagement Setup
  Marketing Cloud Engagement Setup is a centralized location for viewing and managing your account. It also contains links to other helpful sources of information.
• Package Manager in Marketing Cloud Engagement
  Scale your best practices and reduce time to value by bundling company or industry-specific solutions and deploying them across business units with Package Manager.
• Reconcile Transactional Sends in Marketing Cloud Engagement
  To help meet regulatory reporting requirements regarding SMS and transactional email delivery and cadence, Marketing Cloud Engagement captures delivery information for these messages. It also captures the final delivery status as Sent or Not Sent.
• Determine Your Marketing Cloud Engagement Instance
  To check the status of your Marketing Cloud Engagement account, use the member ID (MID) for your instance. It's also helpful to know your MID when you configure a Web Collect URL, or when you want to obtain the URL endpoints for the Marketing Cloud Engagement APIs.
• Expired Marketing Cloud Engagement Subscriptions
  When your Marketing Cloud Engagement subscription expires, you have limited access to your account for 90 days. If you don’t renew your account within 90 days, all access is revoked.
• Suspended Marketing Cloud Engagement Accounts
  Access to a suspended Marketing Cloud Engagement account is restricted, and the account is deleted if you don't resolve the issue and reactivate it. To reactivate your service, contact your Salesforce account executive.
• Browser Support
  Learn about the web browsers that Marketing Cloud Engagement supports.
• Marketing Cloud Engagement Glossary
  Learn about important terms and concepts related to Marketing Cloud Engagement.