Configure a Retail Post Purchase Journey

Increase customer confidence and interaction by sending customers confirmation emails and surveys with this Package Manager solution.

1. Rename the Retail Post Purchase journey.
   1. Open Journey Builder, and select Folders.
   2. Select the folder that you deployed to, and then select Retail Post Purchase.
   3. Rename the journey to reflect your brand.
2. To add an API event, select the API entry event on the canvas.
3. Choose a method to power the event.
   1. To populate a data extension with contacts who purchased items, delete the API entry event and drag the Data Extension entry event to your canvas.
   2. Alternatively, you can use a Cart Abandonment Trigger, Marketing Cloud Connect, or Journey Builder API.
4. To schedule when your entry event runs, click Schedule.
5. To customize and test all the emails in the journey, use the instructions in the email templates.
6. Verify that the Wait by Attribute Summary events use your preferred wait interval and that ShippingDate and DeliveryDate populate the contact record.
7. Set a goal for your journey, and then activate it.