Reconcile Transactional Sends in Marketing Cloud Engagement

To help meet regulatory reporting requirements regarding SMS and transactional email delivery and cadence, Marketing Cloud Engagement captures delivery information for these messages. It also captures the final delivery status as Sent or Not Sent.

The _ReconcilableDispositionView data view contains all this information. Use the information to determine whether to send the message again, log how often you’re communicating with customers, or complete other time-sensitive business processes.

Enable reconciliation on the send's setup screen when you first create it. By default, messages that remain in a queued status are updated to Not Sent with an expired error code. The corresponding Email Notification Service notification is sent within 12 hours of delivery. You can set this value from 1 to 72 hours to fit your specific business process needs.

Marketing Cloud Engagement also supports including a custom MessageKey value to identify transactional sends. This value links messages back to your own account. You can align your message status with customer communications generated from an external system or link relevant information to support cases. MessageKey values remain unique for 72 hours, independent of expiration timing. If an issue causes messages to be submitted multiple times to Salesforce, messages with the same MessageKey are dropped within a 72-hour period.

To retrieve information about your sends for regulatory compliance reports, use the data extract activity in Automation Studio or the Event Notification Service API.

For more information, see Transactional Reconciliation for Email Sends.