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Marketing Cloud Personalization
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            Grant Salesforce Customer Support Access to Personalization

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            1. Salesforce Help
            2. Docs
            3. Marketing Cloud Personalization

            Grant Salesforce Customer Support Access to Personalization

            You can authorize the support team to log in to your site to assist with support issues. You can select the duration of access up to 1 year. The duration period starts as soon as you grant access.

            Required Editions

            Permissions Needed
            To grant support team access: Administrator permissions
            1. From the main navigation, select Security | Grant Access.
            2. Under Support Team Access:
              1. Enter the number of days, weeks, months, or years.
              2. From the dropdown, select Day, Week, Month, or Year.
                The duration period starts when you grant access. For example, if you grant access for 1 day, the support team loses access exactly 24 hours after you grant access.
            3. Click GRANT.
             
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