Engagement Score

The engagement score is an index that tracks how engaged your application users and site visitors are. The score is based on different factors—visit information, actions, key performance indicators (KPIs), and segments—during the defined business cycle.

• Set Up an Engagement Score
  The engagement score is an index that tracks how engaged your site visitors and application users are. The score is based on several different factors during a defined business cycle—visit information, actions, key performance indicators (KPIs), and segment membership.
• Engagement Score Usage
  After your engagement score is set up and synced, you can view user and account engagement scores in Personalization.