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Resources for Getting Started With Marketing Cloud Personalization
If you’re new to Marketing Cloud Personalization, welcome! We’re excited to have you join us on the journey to personalization greatness, and we have lots of great content to start you off on the right path.
Salesforce Help
The Personalization Help topics offer support content in case something isn’t clear in the application, or you’re running into issues. It’s also a great resource for marketers to think about how to get the most from Personalization.
Developer Docs
We also have a content site dedicated to the developers: Marketing Cloud Personalization Developer Documentation within your organization who are responsible for maintaining the application and updating the site map to maximize your personalization potential.
Trailhead
Salesforce offers self-guided learning about Marketing Cloud Personalization in Trailhead.
Trailblazer Community
To interact with MC Personalization colleagues and users, join our MC Personalization Trailblazer Community.
Videos
And there’s more! We have online learning content in a dedicated Personalization YouTube playlist. You can find bite-size content about all of the key features of the application. Keep checking back because we add new content all the time.
Onboarding Seminars
We don’t expect you to go it alone when it comes to getting to know Marketing Cloud Personalization, although the digital first approach means you can learn at your own pace. We have a series of onboarding and expert coaching sessions you can sign up for. And, as a premier support customer, you can request a 1:1 session with a Personalization Success Guide to review the content and ask questions that are specific to your organization. For more information, contact your account executive. now!
Personalization Partner
And the most important thing of all—engage with a certified Personalization partner, or CSG Services for your implementation. Your account executive can provide you with a list if you don’t have a certified Personalization partner. Plan your implementation with a certified Personalization partner of CSG Services for your unique business requirements to ensure a smooth transition after you have a solid implementation foundation in place.
