Use the Salesforce Interactions SDK to Track Booking Transactions
Use the Marketing Cloud Personalization module of the Salesforce Interactions SDK and
configure your sitemap to track a booking transaction by mapping the order object.
Required Editions
Permissions
Needed
To change the Salesforce Interactions SDK:
A role with Administrator permissions
You can use the order object to track primary booking transactions in the sitemap by
mapping orderID to bookingID. However, you can only update booking metadata like
check-in or check-out date, number of adults, and number of children, using the Booking
ETL.
To update the metadata on a primary booking transaction that the Marketing Cloud
Personalization module of the Salesforce Interactions SDK captures, match the
bookingID in the Booking ETL to the Salesforce Interactions SDK bookingID. However,
you can’t use the sitemap to update a booking that came in by the Booking ETL.
To associate add-ons with a booking that the Salesforce Interactions SDK captures,
the add-ons must have the same bookingID as the Salesforce
Interactions SDK booking. If you purchase add-ons separately from the original
booking, you can only associate those add-ons to the primary
bookingID using the Booking Add-on ETL.
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