Loading
Salesforce now sends email only from verified domains. Read More
Marketing Cloud Personalization
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Complete Mobile Push Setup

            You are here:

            1. Salesforce Help
            2. Docs
            3. Marketing Cloud Personalization

            Complete Mobile Push Setup

            Before you publish a Mobile Push campaign, you must generate and upload a certificate for Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM). If you enter credentials for both APNs and FCM, you must pick one when you add the app to a Mobile Push campaign. To prevent duplicate notifications, Personalization only sends to one platform.

            Required Editions

            Available in: Premium Edition
            Permissions Needed
            To create and upload APNs and Firebase credentials for a mobile app: A role with Administrator permissions
            1. Complete APNs and Firebase configuration before uploading APNs and Firebase credentials in the push notification setup.
            2. In the Channels & Campaigns section of the main navigation, select Mobile.
            3. In the Mobile App Setup section, select your existing Personalization-enabled mobile app.
            4. Click Mobile Push Setup.
            5. Enter or upload the credentials.
              • For Android/iOS apps using FCM, upload your private key JSON file to the FCM field. For more information, see Push Notifications (Android).

                For information on generating a private key file in Firebase, see Provide credentials manually in the developer documentation for Firebase Cloud Messaging.

                Note
                Note The default service account is assigned a role that provides more access than necessary. To limit access and enhance security, we recommend creating a service account with only the Firebase Cloud Messaging API Admin role.
                image showing the place to upload the private key for Firebase Cloud Messaging
              • For iOS apps using APNs, upload the .p12 file for each sandbox or production certificate. For more information, see Push Notifications (iOS).
                image showing the place to upload production and sandbox certificate files for APNs
            6. For iOS apps, if you've entered credentials for both APNs and GCM, choose the platform under Platform Selection to which notifications will be exclusively sent.
              image showing the platform selection option
            7. Click Save.
             
            Loading
            Salesforce Help | Article