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Marketing Cloud Engagement
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          Get Started with Marketing Cloud Next for Engagement

          Get Started with Marketing Cloud Next for Engagement

          With Marketing Cloud Next for Engagement, you gain access to the next-generation features of Marketing Cloud Next. You also keep all of the campaigns, data extensions, and journeys that you’ve created over the years in Marketing Cloud Engagement. It’s the best of both worlds!

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          Learn More

          Access the Features of Marketing Cloud Next for Engagement

          Where to Start with Marketing Cloud Next for Engagement

          Message Sending Recommendations

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          Configure Your Account

          Connect Marketing Cloud Engagement

          Set Up Marketing Performance

          Configure Data 360 Components

          Assign User Access

          Synchronize Data Extensions

          Set Up Business Units

          Configure Test Environments

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          Get to Know Campaigns and Flows

          Add a Journey to a Campaign

          Send Flow Members to a Journey

          Create and Use the Journey Decisioning Agent

          Marketing Cloud Next: How Campaigns and Flows Work Together

          Marketing Cloud Next: Working with Campaigns and Flows

          Marketing Cloud Next: Comparison of Flow Types

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          Analyze Send and Engagement Data

          Unified Reporting Concepts and Terminology

          View Engagement and Delivery Data

          Create Custom Analytics Reports

          Key Data Model Object Fields for Reporting

          Troubleshoot Reporting Issues

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          Understand Your Marketing Spend

          Track Message Usage in Digital Wallet

          Salesforce Message Credits

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          Discover Additional Resources

          Video Library for Marketing Cloud Next for Engagement

          Salesforce Help: Marketing Cloud Next

          Trailhead: Discover Salesforce Marketing Solutions

          • Access the Features of Marketing Cloud Next for Engagement
            Marketing Cloud Next for Engagement unifies your existing Marketing Cloud Engagement data with the Salesforce Platform. This integration enhances your marketing efforts by giving you access to more features, and by giving you a single view of your overall marketing program. You can access these features and capabilities from your existing Marketing Cloud Engagement account, or directly through the Salesforce Platform.
          • Recommendations for Message Sending
            With your Marketing Cloud Next for Engagement subscription, you can continue to send messages by using the Marketing Cloud Engagement apps you know and love, such as Email Studio, Mobile Studio, and Journey Builder. You can also augment and extend your existing marketing programs by using Salesforce Platform tools such as Flow Builder to send your messages. The right product to use depends on your objectives and use case.
          • Configure Marketing Cloud Next for Engagement
            Before your marketing team can access the next-generation features of Marketing Cloud, get your account ready by completing these setup steps. For most accounts, the setup process takes about 1–2 hours to complete.
          • Business Units in Marketing Cloud Next for Marketing Cloud Engagement
            Use business units in Marketing Cloud Next for Engagement to scale and control your brand and your marketing activities. Business units make it possible for divisions within an organization to focus on their own marketing objectives, while also enabling reporting and access control across the entire enterprise.
          • Working with Data Extensions
            Bring the data from your existing Marketing Cloud Engagement data extensions into Data 360. Your data can power the next-generation marketing capabilities of Marketing Cloud Next, including drag-and-drop segmentation, custom reporting, and flows with the power of Agentforce.
          • Working with Campaigns and Flows in Marketing Cloud Next for Marketing Cloud Engagement
            Supercharge your Marketing Cloud Engagement content by adding it to campaigns and orchestrating it with flows.
          • Unified Reporting Tools in Marketing Cloud Next for Engagement
            Marketing Cloud Next for Marketing Cloud Engagement includes two reporting tools that give you deep insights into your sending and engagement data. These reports include data from Marketing Cloud Engagement and Marketing Cloud Next.
          • Track Message Credit Usage in Digital Wallet
            Use the consumption cards in Digital Wallet to see how many messages your organization has sent from Marketing Cloud Next for Marketing Cloud Engagement.
          • Video Library for Marketing Cloud Next for Marketing Cloud Engagement
            Accelerate your marketing journey with video walkthroughs that spotlight important features and setup steps for Marketing Cloud Next for Engagement.
           
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