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Implement DKIM Authentication for Account Engagement Email

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Implement DKIM Authentication for Account Engagement Email

To improve your email deliverability, set up DomainKeys Identified Mail (DKIM) as an additional form of email authentication. Work with your IT team to implement DKIM for each domain that you want to send emails from in Account Engagement.

Required Editions

Available in: All Account Engagement Editions
User Permissions Needed
To manage sending domains: Account Engagement Administrator role
  1. Open the Domain Management page.
    • In Account Engagement, select Admin and then select Domain Management.
    • In the Lightning app, select Account Engagement Settings and then Domain Management.
  2. In the Email Sending Domains section, find the domain that you want to set up DKIM for, and click Expected DNS Entries.
  3. Copy the DomainKey value.
  4. Work with your IT team to add the DomainKey value to your DNS configuration as a TXT record. After the DomainKey has been added to the DNS records, allow up to 24 hours for the DKIM signing to take effect.

After you correctly add your TXT record, your domain shows as verified. If you have errors, Account Engagement provides a link with details on the Domain Management page.

 
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