Loading
Prepare for Email to Become the Default Login ExperienceRead More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Market to Your Customers with Account Engagement
Suppress Prospects from Receiving Emails

You are here:

  1. Salesforce Help
  2. Docs
  3. Marketing Cloud Account Engagement

Suppress Prospects from Receiving Emails

To avoid emailing prospects too often or sending irrelevant content, use one of the suppression tools available in Account Engagement. You can suppress many prospects at once with a static or dynamic suppression list or suppress them individually by editing the prospect record.

Required Editions

Available in: All Account Engagement Editions
  • Suppress Multiple Prospects with a Suppression List
    A suppression list omits prospects from list emails or engagement programs. Use suppression lists to prioritize engagement programs, prevent emailing prospects content that isn’t relevant to them, and to avoid emailing prospects too often. You can use any non-test list as a suppression list. Designate the list as a suppression list when building an email or engagement program.
  • Suppress Individual Prospects
    Use the Do Not Email field on prospect records to suppress individual prospects from receiving marketing emails. The Do Not Email field is an internal suppression tool, and selecting it doesn’t change a prospect’s opt-in status. Prospects marked Do Not Email can still receive operational emails.
 
Loading
Salesforce Help | Article