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Request a Campaign for a United States or Canada 10-Digit Long Code
Before you can request a campaign, you must obtain a brand. You can request one campaign per purchased 10-digit long code. Although you can use up to 49 codes for a single campaign, we recommend using only one code per campaign. Processing your campaign request can take up to 10 business days, depending on the time needed for carriers and aggregators to provide approval.
| Available in: Lightning Experience |
| Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
Before you start your request, collect this information.
- Brand to register the campaign for
- Campaign description
- Type of use case
- Account notifications
- Customer care
- Delivery notifications
- Fraud alerts
- Higher education
- Low-volume mixed (small volume of combined use cases, such as testing or demo accounts)
- Marketing
- Mixed
- Multi-factor authentication, verification, or one-time passcodes
- Polling or voting
- Public service announcements
- Security alerts
- Sample SMS message
- All opt-in keywords and confirmation messages
- All opt-out keywords and confirmation messages
- All help keywords and confirmation messages
- Shared Terms, Conditions, and Privacy Policy URL
- Canadian campaigns must include the French keywords ARRET and AIDE. The INFO keyword must also include information in English and French.
- In Setup, in the Quick Find box, enter Regulatory Compliance, and select Regulatory Compliance.
- On the 10DLC Campaigns tab, click Register Campaign.
- Enter the information for the campaign, and click Next.
- Enter the attributes, including keywords and regulatory content, and click Next.
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Enter the opt-in information, and click Next.
This information defines how subscribers can agree to receive marketing SMS messages.
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Enter the opt-out information, and click Submit.
This information defines how subscribers can stop receiving marketing SMS messages or get additional assistance.
You can save a draft of your request and return to it at a later time. Save up to 10 drafts of each type of request, including brands, campaigns, and codes.
You can review the progress of your request via status messages on the Regulatory Compliance page.
- Requested - your request was submitted and is awaiting review
- Pending - your request is being reviewed
- Registered - your request is approved
- Rejected - your request isn’t approved
- Suspended - your campaign is suspended and can’t be used; contact Salesforce Customer Support for assistance
- Under Verification - your request is being reviewed for purchase of campaign
- Declined - your request wasn’t approved; purchase a campaign and try again
You can also review the reasons for rejection. If the review process requires corrections, you can edit the request by clicking the arrow next to the request and selecting Edit and Resubmit Request.
If the request is rejected two times, Salesforce emails your support contact to address the issue.
For inquiries about traffic enablement, email messagingregistration@salesforce.com with the case number you received after submitting the registration form.
