Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Unified Messaging
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Guide for Sending SMS Messages to Japan

          Guide for Sending SMS Messages to Japan

          Review the guidelines and restrictions for sending SMS messages to recipients in Japan. This information is for general informational purposes only. This information doesn't, and isn't intended to, constitute legal advice. Consult your own independent legal counsel for guidance on use cases and applicable legal and industry requirements.

          Overview
          ISO 3166 Country Code JP
          International Dialing Code 81
          Major Carriers
          • KDDI
          • DOCOMO
          • Softbank
          • Rakuten Mobile
          Alphanumeric Code Support Yes
          Unicode Support Yes
          Maximum Message Length 160 GSM 03.38 characters and 70 Unicode/UCS-2 characters
          Concatenation Support Yes for alphanumeric or short codes using UCS 2 only
          Shortened URLs Yes
          Long URLs in Message Yes
          Supported Codes
            Short Code International Long Code Local Long Code Alphanumeric Code
          Supported Yes Yes No Yes
          Two-way Support Yes No -- No
          Provisioning Time 5 weeks 1 week -- 1 week
          Comments Requires preregistration -- -- --

          SMS Code Provisioning Guidelines

          Use a custom alphanumeric code with an international long code set up for one-way sending. Alphanumeric codes must be associated with the brand, enterprise, product, or service. These codes can include only alphanumeric GSM characters or spaces.

          Japan also supports two-way communication with short codes. These codes can send messages that contain a maximum of 70 characters.

          Restricted Content

          You’re responsible for complying with local rules and regulations. To ensure compliance, familiarize yourself with the legislation of the local market. Failure to comply can result in service suspension, cancellation, and potential fines. Japan generally forbids content related, but not limited to, gambling products and services.

          Best Practices and Compliance References

          Telecommunications in Japan are regulated by Telecommunications Carriers Association (TCA). Use separate alphanumerical codes for marketing and transactional sends.

           
          Loading
          Salesforce Help | Article