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Connect Your WhatsApp Business Account
To use WhatsApp in Unified Messaging, connect your WhatsApp Business Account (WABA) and number to your Salesforce account. If you don’t have a WABA, we walk you through creating one.
| Available in: Lightning Experience |
| Unfied Messaging for SMS is available in: Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions for with Marketing Cloud Next Growth and Advanced Editions |
| Unified Messaging for WhatsApp is available in: Enterprise and Unlimited Editions for Marketing Cloud Engagement Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
It can take up to 24 hours to migrate templates from one WhatsApp Business Account to another. For help migrating templates before you’ve registered a phone number in the receiving account, open a support case for assistance. To minimize downtime that can occur during a migration, we recommend migrating your channel during a low-traffic time.
- In Setup, in the Quick Find box, enter Your Numbers, and select Your Numbers.
- Click Add Number.
- Create a new account and click Next.
- Enter the Meta credentials for your WABA, and click Next.
- Select the WABA number, and click Save & Continue.
- Enter the consent settings for this number, then save your settings.
- To add additional capabilities to your WhatsApp connection, click Configure next to that capability and add the necessary information. After you save the configuration, click Activate.
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