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Prepare for WhatsApp Unified Messaging
Before setting up a WhatsApp channel in Unified Messaging, get to know how it works. Compare Unified Messaging channels side by side with Marketing Cloud Engagement and Service Cloud Digital Engagement, and learn about number reuse and conversation transitions that can occur within a WhatsApp Unified Messaging channel.
| Available in: Lightning Experience |
| Unfied Messaging for SMS is available in: Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions for with Marketing Cloud Next Growth and Advanced Editions |
| Unified Messaging for WhatsApp is available in: Enterprise and Unlimited Editions for Marketing Cloud Engagement Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
- WhatsApp Unified Messaging Channel Capabilities
Explore the capabilities of WhatsApp channels in Unified Messaging, and compare them with WhatsApp channels in Service Cloud Digital Engagement and Marketing Cloud Engagement. - Number Reuse and Migration in WhatsApp Unified Messaging
You can create new number or use an existing WhatsApp number or WhatsApp Business account with Unified Messaging. Review these considerations about reusing or migrating phone numbers. - How Conversation Transitions Work in WhatsApp Unified Messaging
With Unified Messaging, a marketing interaction and a service interaction can occur in the same WhatsApp conversation between a customer and your business. - Considerations for WhatsApp Unified Messaging
Review these important considerations before setting up WhatsApp Unified Messaging.
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