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Unified Messaging
Connect Marketing Cloud and Service Cloud Digital Engagement to messaging capabilities across email, SMS, and third-party messaging apps such as WhatsApp. Configure these channels with your own addresses and accounts, and then send marketing and service messages. Depending on your business needs, you may decide to implement all channel types or just one.
Required Editions
| Available in: Lightning Experience |
| Unfied Messaging for Email and SMS is available in: Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Unified Messaging for WhatsApp is available in: Enterprise and Unlimited Editions for Marketing Cloud Engagement Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
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