Productivity Actions

Productivity actions are predefined and attached to a limited set of objects. Productivity actions include Send Email, Call, Map, View Website, and Read News. Except for the Call action, you can’t edit productivity actions.

You can customize the layout of the Call productivity action. The Call action uses the layout of the global Log a Call quick action, which you can edit. You can also customize the Call action for different objects. When you create a Log a Call quick action for an object, you see your custom Log a Call action’s layout when you tap Call from that object in the Salesforce mobile app.

Productivity actions appear on these objects.

• Account
• Contact
• Event
• Lead
• User
• User Profile

Productivity actions are supported in Lightning Experience and the Salesforce mobile app.

Tip When selecting a record type, don’t use Master. Master acts as a placeholder record type that isn’t accessible to most profiles. Instead, select a specific record type.