Troubleshoot Access Issues for External Users

Review this guidance if your external Experience Cloud site users are experiencing insufficient or unexpected access. The data access management features available depend on the type of external user.

• Troubleshoot Missing Object or Record Access for Customer or Partner Users
  If your customer or partner user can’t access a record, work through these steps to identify and fix the problem.
• Troubleshoot Why a Customer or Partner User Has Unexpected Object or Record Access
  If your customer or partner user can access a record but this access isn’t intended, work through these steps to remediate the issue.
• Troubleshoot Access Issues for High-Volume Users
  If your high-volume community or site users don’t have the expected access to data, work through these steps to identify and fix the problem. High-volume users don’t have roles and are limited in what features can be used to grant them access.
• Troubleshoot Access Issues for Guest Users
  If unauthenticated guest users don’t see the correct data in your Experience Cloud sites, work through these steps to identify and fix the problem.