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Assigning Tasks to AI Agents in Agentforce Supply Chain
Use AI agents in Agentforce Supply Chain to complete specialized tasks with consistent inputs, repeatable outcomes, and clear operational boundaries.
Required Editions
| License Required |
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This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Supply Chain license. To purchase an Agentforce Supply Chain license, contact your Salesforce account executive. |
What AI Agents Are
You can assign tasks to AI agents and they perform focused business operations in your workflows. They process the task context and provided inputs, then return outputs based on their configured purpose.
Use agents for repeatable and rules-driven work, especially when the task outcome depends on structured data, attached documents, and clear completion criteria.
How to Use AI Agents
- Define a clear objective for each task and choose the agent that matches that objective. For a list of available agents, see AI Agents Catalog for Agentforce Supply Chain.
- Provide required context, fields, and documents so the agent can complete the task correctly.
- Review the output and route exceptions to a human for final disposition.
Learn more in Assign a Task to an AI Agent in Agentforce Supply Chain
Agent Run Time Behavior
After the task starts, the agent begins work immediately. Most tasks complete in under a minute. Use the task activity pane to review the full history.
If the agent encounters an error, there are several different paths the agent can take.
- If the task doesn't have co-assignees or fallback assignees, the agent reports a problem on the task.
- If the task has a human co-assigned, the agent doesn’t complete the task. The human assignee takes over.
- If the task has fallback assignees configured, the task gets reassigned to the fallback users.
- AI Agents Catalog for Agentforce Supply Chain
Use this catalog to select the right AI agent for each type of task in Agentforce Supply Chain. - AI Agent Limits and Considerations in Agentforce Supply Chain
Review AI agent limitations and considerations before assigning a task to an agent. - Assign a Task to an AI Agent in Agentforce Supply Chain
Assign a task to an AI agent in Agentforce Supply Chain and provide the inputs needed for reliable completion. - Add a Human Reviewer to an AI Agent Task in Agentforce Supply Chain
Assign both an AI agent and a human to the same task in Agentforce Supply Chain so the agent does the work and the human reviews it before submission. - Write Effective Instructions for AI Agent in Agentforce Supply Chain
When configuring a task assigned to an AI agent, use these guidelines to write effective instructions in the Description field in Agentforce Supply Chain. Clear instructions lead to more reliable results. - Get AI Agent Tasks Ready for Run Time in Agentforce Supply Chain
Before you publish a blueprint, make sure that your AI agent tasks are tested and producing reliable results. This section walks you through how plans work, how to test them, and how to lock them for consistent run-time behavior in Agentforce Supply Chain. - Troubleshoot AI Agent Tasks in Agentforce Supply Chain
Use this guide to diagnose and fix common AI agent issues in Agentforce Supply Chain.
