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What Happens to Tasks When a Workflow Runs in Agentforce Supply Chain
Understand how tasks work when the workflow is running in Agentforce Supply Chain.
Required Editions
| License Required |
|---|
This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Supply Chain license. To purchase an Agentforce Supply Chain license, contact your Salesforce account executive. |
When a workflow starts, tasks don't all become active at the same time. Each task activates based on its start condition. Either when its stage begins or when a prior task is completed. Here's what happens at each stage.
When a Task Becomes Active
- The assignee receives an email notification with the task details and a link to complete it.
- The task shows in the assignee's tasks list on the Tasks page in Agentforce Supply Chain.
- The task's due date countdown begins.
- If an AI agent is the assignee, it starts working on the task automatically.
While a Task Is in Progress
- Assignees can complete the task in the workspace or from the task email.
- Cc'd users can view and comment on the task but they can't complete it.
- If the task has an escalation, Agentforce Supply Chain notifies the additional people as the due date approaches or passes.
When a Task Is Completed
- The task is marked complete and locked from further editing.
- Any information collected in the task's requested fields is available to share with downstream tasks.
- The next task in the workflow gets triggered automatically.
Learn more about completing tasks in Agentforce Supply Chain in Complete a Task in Agentforce Supply Chain.
Learn more about completing tasks through email in Work with Tasks Through Email in Agentforce Supply Chain
When a Task Becomes Overdue or Has a Problem
- If a task becomes overdue, the associated workflow's status changes to Overdue in the workflows list view on the Home page.
- If a task has a problem, you must resolve the problem before the workflow can proceed. The associated workflow's status changes to Problem in the workflows list view on the Home page.
