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Data Privacy in Backup & Recover for Salesforce
Data privacy involves the practices and measures taken to protect personal data, which helps you comply with regulations and maintain customer trust. By implementing data privacy measures, you protect personally identifiable information (PII) and mitigate risks associated with data breaches.
Own is committed to Data Privacy (formerly known as GDPR) compliance and assisting users with Right of Access, Right to Rectify, and Right to Forget data protection requests. As a data processor, seeks to make sure that administrators have the tools needed to facilitate Data Subject Requests within their backups and archives.
Data Privacy capabilities are available for Salesforce Production and Sandbox environments.
To handle Data Privacy inquiries from a Data Subject, and to make sure the relevant records are being handled in your backups, use:
- For Right to Rectify, and Right to Forget: Use the Data Privacy tab.
- For Right of Access: Use Find in the main navigation.
Data Privacy Subject Requests
From the Data Privacy tab, both Right to Rectify and Right to Forget requests are handled. All requests can be canceled within 48 hours of submission.
Data Privacy requests are handled at the object level. Hierarchies and related objects are not supported within the request, and require their own separate Data Privacy requests. For example, when submitting a Data Privacy request for a Person Account, separate Data Privacy requests must be submitted for both the Account and Contact objects.
Right of Access
Own provides authorized cloud service administrators with a tool to locate and report which backups contain the data subject and their service region. With the Find capability, users can easily search their entire backup history of data and attachments. This capability allows users to accomplish the following:
- Quickly find and retrieve records and files that were removed or archived.
- Address any legal, compliance, and audit inquiries relating to the backed-up data.
- Allows the admin to Forget or Rectify a record directly from the results page.
- Protect Personal Data with Privacy Requests
Safeguard personal data in Salesforce from unauthorized access to comply with regulations such as GDPR. Protecting personally identifiable information (PII) helps you maintain customer trust. Implement data privacy measures to efficiently handle data subject requests and mitigate risks associated with data breaches.
