Restore Merged Salesforce Records

Restore records and related data after accidental merges by using the Dashboard tab or the Restore tab.

Use the Dashboard Tab to Restore Merged Records

Determine the merge time frame. In the Dashboard tab, use the graph to identify when the merge occurred and the record was removed.
Confirm that the record was deleted from the Recycle Bin in your Salesforce org.
Select the appropriate backup.

In the Backup History, review backups taken around the merge date.

If you performed a Manual or Forced Backup with a label, select it; otherwise, select the relevant backup based on the time frame.
Initiate the Restore. Click the Smart Restore icon in the Removed column.

Access and configure restore options. In the Restore tab, select the following options:
- Source: Affected service
- Type: Repair data loss
- Objects: Merged objects to restore
- Object slider: Number of levels for restoring object
Select backups for comparison. Under Backups:
- Correct: Backup taken before the merge
- Damaged: Backup taken after the merge
Restore records and related data.

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