Set Up Your Backup & Recover Account

Safeguard your Salesforce data by setting up your Backup & Recover account. Efficiently back up and quickly restore critical data to protect against data loss or corruption.

1. If you haven't verified and activated your Backup & Recover Platform Account, please follow the below steps. Please note, only the Master Admin will be able to activate the account. If you are unsure who the Master Admin is, please reach out to your Account Executive to receive this information.
   1. Navigate to this link (https://auth.owndata.com/).
   2. Go to the bottom of the page and click Need help signing in?
   3. Click Forgot password.
   4. Reset your password and activate your account.
2. Watch and Review Account Settings - accessed from the User icon in the upper right corner.
   • Users Tab: Add additional users and manage current users’ roles.
   • Business Units Tab: Group users with specific access to backup services. As an example, a user can belong to several Business Units but have a different role within each one.
   • Key Management Tab - Add-on Feature: Utilize Bring Your Own Key (BYOK) to secure your data with your own encryption key or Bring Your Own Key Management Service for Recover to manage the encryption keys that secure your data. If you do not have this add-on feature, please reach out to your Account Executive for more information.
   • Endpoints Tab: Master Admin and Security Admins are able to create and edit endpoints in order to export data easily either to MySQL, Amazon S3 or Snowflake locations. This tab is only allowing the creation of endpoints. Later on, we will walk you through how to schedule these exports within your backed-up service.
   • Auditing Tab: As an administrator, easily review recent events for all users (i.e. logins and logouts, jobs or reports viewed by users, creation of smart alerts, etc.).
3. Security Settings: Navigate to the Security icon in the lower left-hand corner to review and control additional safeguards available for your Backup & Recover Platform account.
   • Enable Single Sign-On (Own recommends handling IP restrictions via the SSO provider). With Single Sign On enabled, please note that all users must login via SSO to access the Own App.
   • Configure IP Address Restrictions and Set Up Multi-Factor Authentication (MFA) via the Own app.
4. Customer Portal: By clicking on the Support icon in the upper-right hand corner, get help from Support, submit a case as and access our full Knowledge Base. Within the same drop-down, you also have access to the System Status which will provide you real-time operational updates of each server. Please subscribe for updates!