Backup & Recover for ServiceNow

Backup & Recover for ServiceNow provides granular recovery, on-demand backups, and longer retention periods to protect data and meet data backup and recovery requirements. Synthetic backups minimize resource consumption by reducing the need for frequent full backups. Recovery tools isolate and restore only what you need. You control the timing and availability of backups while proactive monitoring alerts you to data loss or corruption.

Backup & Recover for ServiceNow is similar to Backup & Recover for Salesforce, but it has some important differences. The articles in this section outline settings, configurations, and considerations specific to Backup & Recover for ServiceNow.

• Get Started with Backup & Recover for ServiceNow
  Backup & Recover for ServiceNow provides automated, comprehensive backup and recovery for data, metadata, and attachments through granular, point-in-time restore capabilities. Protect your data from human error, malicious activity, and data corruption in production and sandbox environments.
• Configure OAuth for ServiceNow
  ServiceNow provides an OAuth authorization code grant flow by using REST. This allows users to access resources by authenticating directly with an OAuth server, rather than authenticating with a username and password. We use this authorization code grant flow process when connecting between a ServiceNow instance and our services.
• Services Screen for ServiceNow – Overview
  The Services Screen provides a centralized interface for managing ServiceNow backup services that protect and recover data. Perform actions related to backup service access and view service health quickly with visual status indicators.
• Protect Your Data with Backup Services for ServiceNow
  Safeguard your critical business information by adding a backup service to your account. After selecting a service type and completing the initial setup, backups run automatically to give you peace of mind knowing your data is secure and recoverable.
• Backup Types for ServiceNow
  The application provides clients with automatic daily backups of all Data services, including attachments, content documents, and Knowledge Base articles.
• Backup Service Dashboard for ServiceNow
  The Backup Service Dashboard for ServiceNow provides a comprehensive overview of backup data and files, visual data reports, and the number of records backed up.
• Backup Summary for ServiceNow
  The Backup History tab for ServiceNow provides a comprehensive overview of all backups in a service. View backup statuses, understand different backup types, and efficiently filter and export data for continuous data integrity and compliance.
• Configure ServiceNow Automatic Backups
  Specify the time to run Automatic Backups for ServiceNow, such as off-peak hours, to minimize the impact on system performance.
• Optimizing a ServiceNow Backup Service
  Some methods are available for reducing the duration of a ServiceNow backup. Changes you make to configurations take effect in subsequent backups.
• Reauthenticate Services for ServiceNow
  Maintain backup and recovery operations when you reauthenticate a service so that it can access ServiceNow with the correct permissions and credentials. You can restore access and functionality to resolve issues such as an inactive authenticated user or a revoked token.
• Tables Excluded from ServiceNow Backups
  When planning backups for ServiceNow, review the tables you can exclude.
• Recover for ServiceNow Synthetic Backups
  Recover for ServiceNow’s Synthetic Backups is an incremental backup solution that identifies and extracts data that has been added, changed, or removed since the previous full backup. These deltas are merged with the previous backup to create a “synthetic full” backup which reduces the need for a “full” backup. With this approach we can reduce API calls, resource consumption, performance impacts, and backup duration.
• Run Backups On Demand in Backup & Recover for ServiceNow
  If an automatic backup fails or you don't want to wait for the next scheduled backup, you can start backups whenever you want in Backup & Recover for ServiceNow.
• Aborting a Running Backup in ServiceNow Overview
  Use the Abort Backup feature when you want to stop a running ServiceNow backup. If you discover errors during a backup or want to modify default options before the first backup is completed, you can stop a running backup.
• Abort a Running ServiceNow Backup
  Stop a running backup in ServiceNow to fix an error in production data, modify default backup options, or if the backup process slows down other critical jobs.
• Backup Exclusions in ServiceNow – Overview
  ServiceNow Backup exclusions let you control backup content by creating rules to exclude items. Exclude items that you don't need in the backup for data security or to reduce the backup duration.
• Manage ServiceNow Backup Exclusion Rules
  Create and verify rules to control your ServiceNow backup content with backup exclusions. Select items that you don't want backed up and easily view them in one place with a clear audit trail.
• Forbidden Tables in ServiceNow Backup Exclusions
  To maintain backup and recover capabilities, there are some tables that can't be excluded from backups. If you try to create a backup exclusion rule for these forbidden tables, an error message appears.
• Excluding Attachments for ServiceNow
  Create a Backup Exclusion rule to exclude attachments or limit the number of attachments downloaded per daily scheduled backup.
• Application Exclusions for ServiceNow
  Application Exclusions in ServiceNow enable users to exclude applications they don’t consider critical. This reduces Own's API consumption on the instance, thereby reducing backup durations, errors, and performance load.
• ServiceNow Backup History Overview
  The Backup History tab displays a comprehensive list of backups, including those with incomplete file downloads due to API limitations or errors.
• Compare ServiceNow Backups to Identify Record Changes
  Identify record changes between two ServiceNow backups by comparing them. You can analyze an entire org or focus on specific objects and their related objects. Quickly spot additions, modifications, and deletions to ensure data accuracy and integrity.
• Weekly Backup Report in Backup & Recover for Salesforce
  The Weekly Backup Report surveys active Salesforce backup services from the last seven days. The report informs you of service successes, warnings, and errors. Use the report to take action and maintain awareness.
• Permissions Report for Your ServiceNow Instance
  The Permissions Report for ServiceNow identifies tables that the authenticated user doesn't have web service access to, which can cause incomplete backups. You can resolve permission issues using insights from the report such as excluding certain tables from backups.
• How to Search within ServiceNow Backups
  Find is an advanced full-text search capability available in all of your ServiceNow backup snapshots. Find searches attachments and all fields on all standard and custom tables, fields, and more.
• Essential Service Options in Backup & Recover for ServiceNow
  From the Options tab, you can make specific configurations to optimize the ServiceNow backup and tailor it to your business.
• Implement the Restore Application to Recover Data
  The Restore application provides a comprehensive solution for restoring data based on backups to your org or instance.
• Smart Alerts for ServiceNow
  Backup & Recover Smart Alerts tell you about critical changes to your ServiceNow SaaS data and metadata, such as deletions and corruptions. Configure alerts that align with your company's priorities and compliance requirements to reduce false positives and enhance data management.
• Archive a ServiceNow Backup or Sandbox Service
  Preserve data after a ServiceNow backup or sandbox service instance is migrated, decommissioned, or duplicated. Archiving backups stops the service from backing up new data. Access archived data for future restoration or data seeding.
• Pause a ServiceNow Backup Service
  You can limit a vendor's access to your data during proof of concept or testing periods. By pausing instead of archiving, you can define when to resume backups and avoid losing backup coverage.
• Delete a ServiceNow Sandbox Service
  Free up resources and storage space after a sandbox service is outdated or refreshed. Deleting a sandbox service permanently removes all data associated with it.
• ServiceNow Backup Retention Policies
  Retention policies help you meet requirements for keeping data backed up. You can adjust retention periods and retain backups indefinitely when needed for legal procedures.
• Verify Data Integrity with Blockchain Verify for ServiceNow
  Blockchain Verify ensures data integrity and authenticity within electronic storage, preventing fraud through verification against falsifying changes. Blockchain technology provides irrefutable evidence that backups remain unaltered, supporting regulatory compliance such as SEC17a-4.
• Confirm ServiceNow Backups are Unchanged
  Blockchain Verify provides irrefutable evidence of backup data integrity by storing a cryptographic hash of the backup on a public ledger. Organizations can meet regulatory compliance requirements with a time-stamped audit trail of all modifications and deletions.
• Data Privacy in Backup & Recover for ServiceNow
  Data privacy involves the practices and measures taken to protect personal data, which helps you comply with regulations and maintain customer trust. By implementing data privacy measures, you protect personally identifiable information (PII) and mitigate risks associated with data breaches.
• Managing API Consumption for ServiceNow Backups
  In the Options menu, you can set the API Consumption limit. Admins are allowed to set limits for API consumption for data and attachments downloaded via the REST API.
• Backup & Recover for ServiceNow Limitations
  When working with Backup & Recover for ServiceNow, take note of these points.
• Update Semaphores Assigned for API_INT in a ServiceNow Instance
  A ServiceNow instance has one or more application nodes. An application node is a Tomcat web server with a database. An application node (node) contains semaphores, which are a throttling concept. Essentially, semaphores execute and process transactions within an application node. ServiceNow has several semaphores to handle different transactions like API transactions, default pool transactions (user interaction within the platform, and more. When users log in, they end up on one of the available application nodes. Reallocate semaphore capacity to the API_INT semaphore to process REST API requests faster.
• Common Errors and Warnings for ServiceNow – Backup
  Check out common errors and warnings related to Backup you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.
• Common Errors and Warnings for ServiceNow – Synthetic Backups
  Check out common errors and warnings related to Synthetic Backup you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.
• Common Errors and Warnings for ServiceNow – Attachments
  Check out common errors and warnings related to attachments you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.
• Common Errors and Warnings for ServiceNow – Restore
  Check out common errors and warnings related to Restore you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.