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Backup Types for ServiceNow
The application provides clients with automatic daily backups of all Data services, including attachments, content documents, and Knowledge Base articles.
Automatic Backups
The application performs a full weekly backup followed by synthetic backups until the next full backup date, on a specified day and time of your choosing. You can rename the backup service as well as schedule the start time of the backup through the Options|General tab.
We recommend choosing a start time at the least busy period of the day or week. For example, Sunday 2:00 AM
Make sure your time zone is configured correctly: Select the Edit Profile tab and review your Time Zone setting.
Full Backup
A Full Backup is taken by copying the full set of data. This takes longer than the synthetic full backup and is done periodically to maintain a high level of data integrity.
Synthetic Full Backup
An incremental backup is taken and merged with a previous full or synthetic full backup to create an updated full backup, thereby reducing runtime and API consumption, while giving all the benefits of a full backup.
Manual Backup
A manual, on-demand backup is a synthetic full backup triggered via a manual action.
There are three types of On-Demand backups to select from:
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Backup Now: Runs a manual backup on command.
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Backup now with label: Adds the option to name the manual backup upon creation.
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Backup now specific objects: Allows for specific objects to backup without hierarchy.
This type of backup should not be used as a restore point.
