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Extend Salesforce with Clicks, Not Code
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            Communication Subscription Objects

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            Communication Subscription Objects

            You can store and manage the data related to your customer’s communication subscriptions, such as newsletters or appointment reminders. Different communication subscription objects store different data, such as how the customer consented to the communication subscription and preferred contact timing.

            Required Editions

            Available in: both Salesforce Classic and Lightning Experience
            Available in: all editions.

            Communication Subscription

            Store a customer’s subscription preferences for a specific communication.

            Communication Subscription Channel Type

            Specify the engagement channel that you can use to contact the customer for a communication subscription.

            Communication Subscription Consent

            Track information related to each customer’s consent to the communication subscription. Indicate the individual or person account that consented, when consent was captured, and through what method. You can also specify if another person consented on behalf of the customer listed in the record. The user’s actual consent isn’t stored, but rather the action or communication types that the user chooses to subscribe to.

            Communication Subscription Timing

            Manage the customer’s time preferences for receiving a communication subscription. For example, track whether to send a reminder to a patient 2 weeks before an appointment or a newsletter to a customer every Tuesday. You can also ensure that you reach customers when they prefer and in the correct time zone.

            Engagement Channel Type

            Store the channels by which you can communicate with a customer, such as email, phone, or web.

             
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