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Sandboxes: Staging Environments for Customizing and Testing
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            Inactive Sandbox Expiration

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            Inactive Sandbox Expiration

            To better utilize capacity and support growth, we perform a routine cleanup of inactive sandboxes. A sandbox is considered inactive and eligible for deletion if it hasn’t been accessed for 180 days.

            Note
            Note This change doesn’t terminate or change any of your sandbox subscriptions. If your sandbox is deleted due to inactivity, your subscription remains in effect, and you’re still able to create sandboxes.

            We send consolidated email notifications once a month for inactive sandboxes at approximately 90, 120, and 150 days to users in the production org with the Manage Dev Sandboxes (Developer or Developer Pro only) or Manage Sandboxes (all sandbox types) permission. This email lists all inactive sandboxes per production org, and includes the sandbox org ID, sandbox name, sandbox username, and last login date.

            After 180 days, a final email is sent to notify users that the sandbox has been deleted.

            Important
            Important After the sandbox has been deleted, it can’t be recovered.

            To continue using any existing sandbox, log in to the sandbox at least one time every 179 days. If your sandbox is deleted, the license is made available, and you can use this license to create sandboxes.

            How Do I Make Sure I Receive the Email Notifications?

            • Make sure that you and any other teammates who want to be notified have the Manage Dev Sandboxes (Developer or Developer Pro only) or Manage Sandboxes (all sandbox types) permission in the production org.
            • Make sure that Sandbox Expiration Email Opt Out is disabled in Setup for the production org.

            Suspend Inactive Sandbox Warning Emails

            A Salesforce admin can decide to suspend warning email notifications for sandboxes that are about to expire created from a specific source org. However, inactive sandboxes will still be deleted according to the sandbox expiration policy, and users will receive a deletion confirmation email. You can view information for deleted sandboxes from the View Setup Audit Trail page.

            Warning
            Warning This setting disables email notifications regarding inactive sandboxes for all users with the Manage Sandboxes or Manage Dev Sandboxes user permission in the production org.
            • Log in to the production org for the sandboxes.
            • From Setup, in the Quick Find box, enter Dev Hub, and then select Dev Hub.
            • For Sandbox Expiration Email Opt Out, click the Enabled toggle to suspend inactive sandbox email notifications.
             
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