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Sandboxes: Staging Environments for Customizing and Testing
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            Product and Service Exclusions

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            3. Sandboxes: Staging Environments for Customizing and Testing

            Product and Service Exclusions

            Some products and services are enabled in production orgs and disabled by default in sandboxes. Some can be re-enabled, while others cannot.

            Required Editions

            Available in: both Salesforce Classic and Lightning Experience
            Available in: Professional, Enterprise, Performance, Unlimited, and Database.com Editions
            User Permissions Needed
            To view a sandbox: View Setup and Configuration
            To create, refresh, activate, and delete a sandbox: Manage Dev Sandboxes (Developer or Developer Pro only) or Manage Sandboxes (all sandbox types)

            The following features are disabled and can’t be enabled in sandboxes.

            • Contract expiration warnings
            • Case escalation

              Contract expiration warnings and case escalation are disabled because they automatically send email to contacts, customers, and production org users.

            • Subscription summary
            • Data exports (by clicking Export Now or Schedule Export on the Weekly Export Service page in Setup)
            • The ability to create Salesforce sandboxes
            • The ability to copy email service addresses that you create in your sandbox to your production org
            • The ability to publish Site.com sites

            When creating a sandbox, some products that are enabled in your production org are disabled by default in the associated sandbox org. You can enable some of these disabled products in the sandbox org. Products that are disabled by default, and can be enabled in a sandbox.

            • Sales Engagement
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