Delete Users

Salesforce lets you deactivate users, but not delete them outright. A user can own accounts, leads, and groups, and can be on multiple teams. Removing a user from Salesforce affects many processes in the org. After departure from the org, you obviously don’t want the user to retain access to their account. However, merely deleting a user can result in orphaned records and the loss of critical business information.

For these reasons, deactivating rather than deleting the user is the appropriate action to take. Deactivation removes the user’s login access, but it preserves all historical activity and records, making it easy to transfer ownership to other users. For situations where changing ownership to other uses must be done before deactivation, freezing the user prevents login to the org and access to the user’s accounts.

• Deactivate Users
  To deactivate a user’s account so they can no longer log into Salesforce, complete these steps.
• Considerations for Deactivating Users
  Note these considerations when deactivating users.
• Mass Transfer Records
  Use the Mass Transfer tool to transfer multiple accounts, leads, service contracts, and custom objects from one user to another.