Add Videos to a Custom Field Using the HTML Editor
To embed a video, use the HTML editor to paste the element as an <iframe> from a
video site.
Required Editions
Available in: Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions
User Permissions
Needed
To create or change custom fields:
Customize Application
Copy the <iframe> element from the site where your video is
hosted.
Paste your code into the HTML editor by clicking one of the buttons.
Button
Description
Lets you paste the <iframe> element into a text box
on the Embed Multimedia Content dialog box. The frame and its contents are added
to the editor window.
Lets you paste the <iframe> element directly into
the HTML code.
Click Save.
Keep these considerations in mind when you embed a video.
If you run into problems embedding videos, check your browser security settings. Some
browsers block iframe elements.
Embedded videos are removed from emails when you insert Knowledge articles into case
emails.
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