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Explore Conversation Action
Answer users' questions about voice or video calls based on the contents of a call transcript.
Required Editions
| Available in: Lightning Experience |
| View supported editions. |
In Flow Builder, add an Action element to your flow. In the New Action window, search for Explore Conversation, and then select Explore Conversation.
Set Input Values
Use values from earlier in the flow to set the inputs for the action.
| Field | description |
|---|---|
| Record ID | Required. The ID of related voice or video call record to answer a question for. |
| Question | Required. The question asked about the voice or video call. |
| Prompt Version | The prompt used when answering a voice or video call. |
Store Output Values
| Field | description |
|---|---|
| Answer | A string that indicates the answer to the call question in rich text format. |
| Type | A string that indicates the format of the answer, such as rich text. |
| Response ID | A string that indicates the response ID from the LLM which is used for gathering feedback data. |
| Request ID | A string that indicates the request ID from the LLM which is used for gathering feedback data. |
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