Connect Your Salesforce Calendar with External Calendars
Use Einstein Activity Capture app to connect Salesforce calendar with an external
calendar, such as Microsoft® Outlook® or Google Calendar™. If you use Einstein Activity Capture,
tell your users which calendar to use to edit events based on the sync direction you
set.
Required Editions
Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
Note
Appointments created in Salesforce Scheduler are view-only on Salesforce calendar. Modify
or cancel those appointments in Salesforce Scheduler.
When you set the sync direction to bidirectional or Salesforce to external calendar,
appointments created in Salesforce Scheduler appear as events on your external calendar.
Modify or cancel those appointments in Salesforce Scheduler. Don’t modify or cancel those
events directly on the external calendar. Doing so can cause events to be out of sync with
Salesforce calendar.
Service Resources of type asset can’t be synced with external calendars.
Sync Direction
Expected Behavior
Where to Edit Events?
Salesforce to external calendar
Events created or edited in Salesforce Scheduler appear on Salesforce calendar and sync
to external calendars.
Events created or edited on external calendars don’t appear on or sync to Salesforce
calendar, and they aren’t considered when determining the availability of service
resources in Salesforce Scheduler.
Salesforce Scheduler
External calendar to Salesforce
Events created or edited on an external calendar appear on and sync to Salesforce
calendar, and they’re considered when determining the availability of service resources in
Salesforce Scheduler.
Events created or edited in Salesforce Scheduler don’t sync to external calendars.
External calendar
Bidirectional
Events created in Salesforce Scheduler appear on Salesforce calendar and sync to
external calendars.
Events created or edited on an external calendar appear on and sync to Salesforce
calendar, and they’re considered when determining the availability of service resources in
Salesforce Scheduler.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
