Create a Record-Triggered Flow

Create a flow on the Service Appointment object so that you can configure email notifications.

Available in: Lightning Experience.

Available in: Enterprise and Unlimited Editions

User Permissions Needed
To open, edit, or create a flow in Flow Builder:	Manage Flow
To run a flow:	Run Flows

From Setup, in the Quick Find box, enter Flow, select Flows, and then click New Flow.
Select Start From Scratch, and click Next.
Select Record-Triggered Flow, and then click Create.
In the Configure Start page:
1. In the Object field, select Service Appointment.
2. For Trigger the Flow When, select A record is created.
3. From the Condition Requirements dropdown, select All Conditions Are Met (AND).
4. Add this condition:
  - AppointmentType or, if you use engagement channels, EngagementChannelType in Field
  - Equals in Operator
  - Video in Value
5. Select Actions and Related Records.
6. Select Include a Run Asynchronously path to access an external system after the original transaction for the triggering record is successfully committed, and then click Done.
Click Auto-Layout, and then select Free-Form.
Click Save.
Enter a label and an API name for the flow, and then save your changes.

Add a Get Records element to retrieve the recipient's email address.

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