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Manage Appointments with Salesforce Scheduler
Estimate Wait Times

Estimate Wait Times

When a customer joins a queue, Lobby Management can calculate and estimate their wait time.

Required Editions

Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions

Greeters and customers can view and refresh the estimated wait time from these pages.

Persona Where to View Estimated Wait Times?
Greeters Lobby Management dashboard
Guest Users Self check-in experience
Authenticated Users

Self check-in experience

My Appointments page

 
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