When a customer joins a queue, Lobby Management can calculate and estimate their wait
time.
Required Editions
Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
Greeters and customers can view and refresh the estimated wait time from these pages.
Persona
Where to View Estimated Wait Times?
Greeters
Lobby Management dashboard
Guest Users
Self check-in experience
Authenticated Users
Self check-in experience
My Appointments page
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