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Manage Waitlists
Waitlists are virtual queues that a greeter uses to check in drop-in customers and to notify service resources while the customers wait in the lobby. Territory managers can create waitlists for their service territories and relate work types and service resources to these waitlists.
- Create Waitlists for a Service Territory
Greeters can route drop-in customers to the appropriate service resources by using waitlists.
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