Create and Manage Outbound Appointments in Salesforce Scheduler

Use Salesforce Scheduler to schedule an appointment with a customer and an assigned resource or resources. Modify an appointment to reschedule it to a different date or time or to add more service resources. Cancel the appointment if the customer can no longer make it. After you schedule an appointment, deleting service resources, modifying work type durations, or modifying the appointment to remove assigned service resources can result in unexpected behavior.