Share Personal Contact Information Within Experience Cloud Sites

When interacting with other Experience Cloud site members, it's important to balance being visible and accessible with protecting your personal contact information. You likely don’t want to show your job title, phone numbers, and other contact details outside of your internal organization. Additionally, your customers and partners likely don’t want other customers and partners viewing all their contact information.

Use either the user interface or API to control visibility. You can choose to expose fields to employees only, members of the site from outside your company, or guest users who aren’t required to log in. Some fields are always visible to everyone accessing the site. Some fields allow up to three levels of visibility, while others allow fewer. In the API, setting a field to true on the User object makes it visible to the type of user indicated in the field name (external or guest users).

• Employees—Only members from the internal organization can view.
• External—Members from the internal organization and external members, such as customers and partners, can view. External users are those accessing Experience Cloud sites with community or legacy portal licenses.
• Public—Anyone can view, including guest users viewing publicly accessible pages that don't require login. Guest users can access public pages in sites via the Guest User license associated with each Experience Cloud site.

Consider these tips about the visibility of your contact information.

• Your chosen settings apply to every site you're a member of.
• When a user is restricted from viewing a contact information field, there are differences in what's displayed in the user interface versus the API.
  • In the user interface, the restricted field is hidden from your profile everywhere that it usually displays in a site. If your organization displays your profile information on custom Visualforce pages, the field still displays, but with the value #N/A.
  • In the API, a field set to false returns the value #N/A.
• Other partners and customers in the site can’t search information in hidden fields on a profile. But users in the company's internal organization can search this type of information.

Note This setting isn’t enforced in Apex, even with security features such as the WITH USER_MODE clause, the WITH SECURITY_ENFORCED clause, or the stripInaccessible method. To hide specific fields on the User object in Apex, use the sample code outlined in Comply with a User’s Personal Information Visibility Settings.

Default Visibility Settings for Contact Information

This table summarizes the default visibility settings for contact information and your options for restricting visibility.