Reset an External User’s Password for Experience Cloud Sites

An external user's password can be reset either by the user or by the administrator of the org hosting the site.

In either case, when someone initiates a reset of an external user's password, an email is sent to the user with a link to reset the password. Password reset links expire immediately after users click them, or after 24 hours if unused. When users click the link, they’re required to reset their password before proceeding.

If a user-initiated password reset request can’t be processed, users receive an email telling them why. Password reset requests fail if a user’s account is temporarily or permanently locked due to too many unsuccessful login attempts or if the request was sent outside approved login hours, IP ranges, or network locations.