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Experience Cloud License Limitations
Here are a few limitations related to communities licenses, used in Experience Cloud.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
- There are different requirements for username uniqueness depending on the type of license your community is using. Customer Community, Customer Community Plus, and External Identity licenses require unique usernames within the Salesforce org that an Experience Cloud site belongs to. Employee Community licenses require unique usernames across all Salesforce orgs that the user belongs to.
- A user with a Partner Community license must be associated with a business account that is
enabled as a partner account. Partner users can’t be associated with person accounts.
A user with a Partner Community license doesn’t necessarily require a username that’s unique across all of Salesforce. You can opt to restrict this uniqueness requirement to only one org. To configure this setting, check out Considerations When Creating Partner Users.
- Users with community and portal licenses can't create or update email templates.
- Customer Community licenses support sharing sets, but not sharing rules. And currently, sharing sets don’t support objects that are associated with multiple other objects of the same type. To use such features, your community members must have the Customer Community Plus or Partner Community license. With that said, sharing sets support the Contacts to Multiple Accounts feature by using the RelatedAccount value in the sharing-set configuration.
- Customer users with the following licenses can’t update case statuses in communities built
on the Salesforce Tabs + Visualforce template on desktop browsers.
- Customer Community
- High Volume Portal User
- Customer Portal
- Users with the Partner Community license can’t access the Quotes tab in Experience Cloud sites using the Salesforce Tabs + Visualforce template. They can view, modify, and update quotes according to their permissions from other locations in the UI, such as from opportunities.
- The Enable notifications for sites permission is read-only and can’t be changed for Partner Community profiles.
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