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Manage Users and Data Access
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            Freeze or Unfreeze User Accounts

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            Freeze or Unfreeze User Accounts

            In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.

            Required Editions

            Available in: both Salesforce Classic and Lightning Experience
            Available in: Essentials, Contact Manager, Essentials, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Database.com Editions
            User Permissions Needed
            To freeze or unfreeze user accounts:

            Freeze Users

            OR

            Manage Users

            Let’s say a user just left your company. You want to deactivate the account, but the user is selected in a custom hierarchy field. Because you can’t immediately deactivate the account, you can freeze it in the meantime.

            1. From Setup, enter Users in the Quick Find box, then select Users.
            2. Click the username of the account you want to freeze.
            3. Click Freeze to block access to the account or Unfreeze to allow access to the account again.
              A user record with the Freeze button empahsized.

            Freezing user accounts doesn’t make their user licenses available for use in your organization. To make their user licenses available, deactivate the accounts.

            See Also

             
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            Salesforce Help | Article