External Identity License Details

With Customer Identity, customers and partners can self-register, log in, update their profile, and securely access web and mobile apps with a single identity. Plus, Customer Identity is customized to your specific business process and brand using the power of the Salesforce Platform. And you can use the product to store and manage customer and partner user records and to authenticate these users in several ways.

The External Identity license works with Community licenses. It’s also included for free with all paid Community user licenses in Enterprise, Performance, and Unlimited Editions. Each Developer Edition org includes five External Identity user licenses. You can upgrade the External Identity license to a Community license to benefit from Experience Cloud features, including Cases, Contracts, Notes, Orders, and Tasks. The External Identity license requires unique usernames within the Salesforce org that an Experience Cloud site belongs to.

We recommend that the number of External Identity license users in your Experience Cloud site not exceed 10 million unique logins per month. If you require user licenses beyond this limit, contact your Salesforce representative. Exceeding this limit can result in an extra charge and decrease expected functionality.

External Identity User Profile

When you purchase the External Identity license to enable access to Customer Identity, you also get access to the External Identity User profile. This profile defines a set of object permissions that you can assign to a customer or partner. It also defines a default External Identity User profile, which contains a more limited set of object permissions. For example, with the default profile, users can read accounts. With the full license, users can read and update accounts.

You can increase object access by cloning the default profile and changing object permissions as needed.

Note The default External Identity User profile is limited to avoid unintended data leaks. This stricter default profile applies to users assigned to this profile as of Spring ’19 and applies only to new Salesforce orgs. Users provisioned before Spring ’19 aren’t affected.

Salesforce Standard Objects

With an External Identity license, you can access several standard objects and 10 custom objects to deliver powerful self-service applications. The license includes extra data storage and API requests. Make sure that your org has sufficient resources before rolling out your Customer Identity configuration. This table lists all the object permissions that you can assign to customers and partners, and which ones are available with the default license.

	Create	Read	Update	Delete	Default Profile
Accounts					Read
AccountBrands					Not Available
Accreditations					Not Available
Addresses					Not Available
Assets					Create, Read, Update
Contacts					Read, Update
Documents					Read
Household					Not Available
Individuals					Read, Update
Location					Not Available
Party-Related Party					Not Available
Party Relationship					Not Available
Plan Benefit					Not Available
Plan Benefit Item					Not Available
Questions					Not Available