Salesforce offers many types of user licenses to support different business needs. The
appropriate license for a user depends on the functionality they need and whether they're an
internal employee or external user. To make informed licensing decisions and find the right fit
for your users, review the user license type options that are available.
Required Editions
Available in: both Salesforce Classic and Lightning Experience
Edition requirements vary for each user license type.
User License Type
Intended Use
Standard User Licenses
Grant Salesforce access to your internal users. Options include the Salesforce
user license for users who need full CRM access and Platform user licenses for those
who need access to custom apps but don’t use CRM objects. Learn More
Experience Cloud User Licenses
Similar to standard user licenses but used for external users. These licenses
grant access to a community but not to your internal org. Learn More
Chatter User Licenses
Enable collaboration and communication for users in your org who don’t need
access to standard Salesforce functionality. These licenses allow users to participate
in Chatter feeds, groups, and file sharing, with different license types offering
varying levels of access to other Salesforce objects and features. Learn More
Guest User and Site.com User Licenses
Guest User licenses are for public users who access your Site.com or Experience
Cloud sites. Site.com Only licenses are for Performance, Unlimited, and Enterprise
Edition users who need access to Site.com but not to standard CRM functionality. Learn More
For existing customers, there are various legacy user license types that can be relevant for
your org and users. Legacy licenses aren’t available for new customers or new instances.
Database.com user licenses: For users who administer Database.com and access data stored
in Database.com. Learn
More
Authenticated Website user licenses: Provide Site.com users with unlimited logins to your
Platform Portal so they can access customer support information. Customers who currently
have these licenses can continue using them until they expire. Learn More
Legacy Portal Licenses: Available only for organizations that have a Partner Portal or
Customer Portal. Learn
More
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