Legacy Portal Licenses

It allows contacts to log in to your Customer Portal to manage customer support. You can associate users who have a Customer Portal Manager Standard license with the Customer Portal User profile or a profile cloned and customized from the Customer Portal User profile. This standard profile lets users view and edit data they directly own or data owned by or shared with users below them in the Customer Portal role hierarchy. These users can also view and edit cases where they’re listed in the Contact Name field.

Users with the Customer Portal Manager Standard license can:

• View contacts, price books, and products.
• View and edit accounts and cases.
• Create and edit assets.
• Create, view, edit, and delete custom objects.
• Access custom objects depending on their permissions.
• Receive the “Portal Super User” permission.
• Access Salesforce CRM Content if they have a Salesforce CRM Content feature license or the appropriate permissions.

The Overage Customer Portal Manager Standard license is the same as the Customer Portal Manager Standard license, except that users are limited to one login per month.

Note When orders are enabled, standard profiles automatically include all object permissions for orders, as well as read access for products and price books. If your external users are assigned to a standard profile and these object permissions aren't appropriate for them, consider creating custom profiles that don't include these object permissions.

Take a look at this table, which shows the equivalent current communities licenses for legacy portal licenses.

Important Experience Cloud sites use community user licenses.

Refer to the permissions table found in the Experience Cloud User Licenses to see the permissions allowed by your equivalent license.