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Unified Employee License Details
The Unified Employee license gives employee (internal) users access to Experience Cloud sites and employee agents in Slack and other Salesforce products. This license doesn’t provide employee users access to Lightning Experience in your Salesforce org. To grant your users access to Lightning Experience, assign them the Lightning Platform Starter or Lightning Platform Plus license.
To simplify administration, the Unified Employee license starts with a basic employee profile configuration. To give users access beyond the basic employee profile, you can assign license add-ons, profiles, and permission sets. With these licensing enrichments, you can standardize your licensing and still meet diverse business needs.
The Unified Employee license follows the external org-wide default sharing model. The access scope for this sharing model is more restrictive than the scope for other internal authenticated users whose license follows the internal org-wide sharing default. You can expand a user’s access with license add-ons, profiles, permission sets, and sharing rules. For example, use the All Restricted Employees group to give users with the Unified Employee License access to specific records.
The Unified Employee license doesn’t increase feature or entitlement limits.
| Unified Employee License | |
|---|---|
| Salesforce Standard Objects | |
| Account | Read |
| Case | Read, Create, Edit |
| Contact | Read |
| Document | Read |
| Employees (Employee2) | Read, Edit To designate a user as an employee user, create a person account for that user and associate the account with the user’s Employee2 record. |
| Custom objects | Users with the Unified Employee license don’t have access to custom objects. To give them access, upgrade these users to a license that grants broader access, such as a Platform license. |
Contact your Account Executive for more information about purchasing the Unified Employee license via Agentforce User License stock-keeping unit (SKU).
To assign the Unified Employee license to employee users, see Assign the Unified Employee License. As part of this process, you assign users receiving the Unified Employee license to all Experience Cloud sites they access. This site assignment is a requirement to use the Login As feature for Unified Employee licensed users.
For more information, see Log In as Another User.
