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            Licensing Events Overview

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            Licensing Events Overview

            Provisioning new licenses and similar licensing events can delay your org’s ability to process other requests. The Licensing Events feature puts you in control of when licensing events occur. You can specify your busiest hours and dates as blockout periods so that licensing events occur outside these time frames. Additionally, if a licensing request comes in during a blockout period, Salesforce notifies you and you can override the blockout.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions

            For example, to view contracts, a user needs the Read permission on contracts. To assign a given permission to a user, that user’s license (or licenses) must support the permission. Multiple licenses can support a single permission.

            1. Use blockout hours to specify periods within a 24-hour window when your organization experiences the highest demand and activity. For example, a restaurant owner configures blockout hours during lunch and dinner rushes.
            2. Use blockout dates to specify periods of increased activity that extend beyond a 24-hour window. For example, a financial services company specifies blockout dates at the end of the fiscal quarter or fiscal year.
            • Enable the Licensing Events Feature
              Control when licensing events occur by specifying peak business hours and heavy traffic periods to optimize licensing event timing.
            • Set Blockout Hours and Blockout Dates
              After you enable the feature, you can specify blockout hours and blockout dates. You can set hours, dates, or both. You can change these settings or opt out at any time.
            • Override Blockout Hours or Dates
              If a licensing request comes in during a blockout period, Salesforce notifies you and you can override the blockout. For example, if you designate blockout hours from 9:00 AM to 5:00 PM, Salesforce downloads events during this time but doesn’t apply them until the blockout period ends. If you want to apply an event at 2:00 PM, you can override the blockout period.
            • Look Up Licensing Event History in Setup Audit Trail
              When a licensing event is triggered for your org, a corresponding entry is added to the Setup Audit Trail page. With Licensing Events enabled, standard entitlement delivery continues as usual, but an additional row is recorded for any license application—whether manual or occurring outside designated blockout periods.
             
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