Users can be locked out of their org when they enter incorrect login credentials too
many times. Unlock users to restore their access.
Required Editions
Available in: Salesforce Classic and
Lightning Experience
Available in: Contact Manager, Essentials, Group,
Professional, Enterprise, Performance, Unlimited,
Developer, and Database.com Editions
User Permissions Needed
To view the number of failed login attempts for a user account:
Manage Users
To unlock users:
Manage Internal Users
To set the maximum number of failed login attempts that are allowed for all user accounts in
your org in Password Policies, see Set Password Policies.
From Setup, enter Users in the Quick Find box, then select
Users.
Select the locked user.
You can view the number of failed login attempts for the user’s account in the Failed
Login Attempts field. When the maximum number of failed login attempts is reached, the counter
resets and the user’s account is locked. If there’s a successful login before the maximum
number of failed login attempts is reached, the counter resets and the user’s account remains
unlocked.
Click Unlock.
This button appears only when a user is locked out.
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