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Legacy Chat Is Being Retired
Legacy chat is scheduled for retirement on February 14, 2026, and is in maintenance mode unit then. You can continue to use chat until that date, but we recommned transitioning to Messaging for In-App and Web for modernized customer communication. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.
Where: This change applies to Salesforce Classic and Lightning Experience in all editions.
How: As of February 14, 2026, legacy chat will be removed and you can’t access or use chat. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date.
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