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Field Service
Learn about the latest features and updates to supercharge team productivity and operations in and out of the field.
Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use
Field Service to refer to this product area in Salesforce applications and
documentation.
- Field Service Monthly Release Notes
See what’s new in Agentforce Field Service and Operations (formerly Field Service) to help your team deliver on performance and customer service. Features are released as often as monthly, so check here for the latest information. - Field Service Patch Notes
View the patch updates for Field Service desktop and mobile applications. - Agentforce for Field Service
Discover innovative Agentforce features to help your teams deliver exceptional field service. - Field Service Customer Engagement
Enhance and elevate your customer interactions with several new features. - Field Service Mobile
Explore what’s new in the Field Service mobile app, designed to help mobile workers provide outstanding service. - Field Service Operations
Streamline, extend, and customize your field service operations with these new additions. - Field Service Scheduling and Optimization
Explore the latest features to help dispatchers create, manage, and optimize your team’s schedule. - Simplify Field Service Feature Discovery and Setup
Accelerate operational readiness with streamlined setup for the New Scheduling Console, built for high-performance scheduling, and for Agentforce Builder, optimized for Field Service Scheduling agent creation. Complement these scheduling tools with geographic-based flows triggered by real-time technician locations and timesheet templates for standardized workforce reporting. For industry-specific needs, you can also set up a Residential Solution specialized for high-volume workflows. These centralized updates provide a framework that eliminates custom engineering and streamlines deployment. - Workforce Scheduling
Pull rooms, gear, and people together for every appointment and let guests and registered users manage their own bookings. Set shifts on a repeating schedule so coverage stays predictable and setup stops being a chore. Spread appointments evenly across your team so no one ends up overloaded.
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