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Agentforce for Health
Target specific sections of a file to pull out exactly what you need while reducing manual errors. Speed up large-scale data processing by applying standardized templates to entire batches of documents. Help your payer contact center reps work faster by using subagents to gather prior authorization and provider network details.
- Use Page Ranges to Extract Relevant Information from Documents
Extract data more precisely from specific sections of a document with Document AI for Health. Public health investigators and case intake specialists can now select page ranges to process only the relevant information. After extraction, map the values to existing records to make sure data is associated correctly, reducing manual corrections. Review extracted data directly on the record page to validate information faster. - Automate High-Volume Document Extraction Using a Batch Template
Process large volumes of documents with Document AI for Health by using a batch template that contains predefined attributes for consistent extraction. Standardize data capture across document batches and reduce manual effort. Connect to Salesforce content folders to import documents and support scalable processing. - Set Up Agentforce for Prior Authorization and Provider Network Status Quickly
Help your payer contact center reps be productive from day one by using the enhanced guided setup to configure Agentforce for prior authorization and provider network status and search. Review flows and configure subagents and actions by following easy-to-understand steps. Direct links to the in-app setup pages and comprehensive help articles keep you focused and on track. - Review Prior Authorization Data Faster by Using Data 360 Zero-Copy Tools
With Data 360 tools, agents can now fetch prior authorization records directly from external systems via zero-copy integration. Then, agents can use the records to provide payer contact center reps quick access to high-level summaries and specific prior authorization details, such as status or denial reasons. - Use Agent Actions to Improve Provider Network Searches
Help your payer contact center reps quickly find provider network statuses and search for in-network providers. New agent actions connect with external systems via the FHIR System Integration in Real Time Using Generic FHIR Client API app so your payer contact center reps can accurately address common questions about provider network details. - Deliver Effective, Patient-Centric Care with Intelligent Assessment Suggestions
Save time and reduce friction in the care delivery process by leveraging AI-powered assessment suggestions based on a patient’s profile. Proactively initiate relevant and contextual assessments that are intelligently suggested by analyzing the complete member data in Agentforce Health (formerly Health Cloud), Data 360, and zero-copy external sources. The intelligent assessment suggestions reduce the need for manual search and recommend assessments that meet a patient’s specific needs.
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