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Considerations for Disabling Emails in an Einstein Activity Capture Configuration
You can prevent email data from being used by Einstein Activity Capture. Make sure that you understand the effects of disabling emails.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
Note We’re reorganizing the Einstein Activity Capture documentation. We’re
moving some information around, but we aren’t deleting anything.
Note By 2025, all Einstein Activity Capture services will fully
migrate to Hyperforce, the Salesforce cloud-native infrastructure architecture, built for
the public cloud. Before the migration to Hyperforce, Einstein Activity Capture data was
stored in Salesforce-managed data centers and hosted on AWS within a Virtual Private Cloud
(VPC). After the migration, all Einstein Activity Capture data and services are hosted on
Hyperforce in the same region.
- To stop capturing emails for a user, add them to an Einstein Activity Capture configuration with emails disabled.
- When you disable emails, here’s what happens to emails.
- Emails aren’t added to the activity timeline of related Salesforce records. Previously captured emails remain on the activity timeline.
- Emails aren’t included in the Activities dashboard.
- Email data isn’t available to Einstein features, such as Email Insights.
- For non-Inbox users, email data isn’t stored on Hyperforce or Amazon Web Services (AWS). Previously captured emails remain on Hyperforce and AWS.
- For Inbox users, email data is still stored on Hyperforce and AWS. The email data is used for Inbox productivity features.
- If a user has more than one email account connected to Salesforce and is in an email-disabled configuration, emails from all their accounts stop being captured.
- Users whose emails aren’t captured can still send emails from the email composer on the activity timeline. The email is added to the activity timeline. However, emails sent from Salesforce in this way no longer go through users’ connected accounts. Instead, they go through Salesforce similar to when Einstein Activity Capture isn’t on.
- Users whose emails aren’t captured automatically can still log emails manually from the Outlook and Gmail integrations.
- If you re-enable emails, we don’t go back and capture emails from the time when email was disabled. If a user’s account is connected or reconnected after email is re-enabled, we capture a certain amount of past email data. For details, see Data Retention and Deletion.
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